While in the midst of an omni-channel implementation, our client encountered several major integration issues. Because they were attempting to integrate SAP C4C into Avaya™, and their legacy system lacked an out-of-the box connection, they could not proceed as originally planned. As a result, their target go-live date of August had to be pushed back to late October. To ensure the implementation continued, they needed expert support with SAP C4C, SAP PDI, and Cloud Applications Studio. They reached out to Oxford Global Resources to help find an individual who could develop the integration and ensure each channel ended up in C4C.