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Call Center Representative

Job ID: 253575

Published Date: May 12th, 2026

Location: St. Louis, Missouri

Summary:

Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

Project Details:

  • Determine requirements by working with customers.
  • Answer inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions and escalating unresolved problems.
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests.
  • Sell additional services by recognizing opportunities to up-sell accounts and explain new features.
  • Maintain call center database by entering information.
  • Keep equipment operational by following established procedures and report malfunctions.
  • Update job knowledge by participating in educational opportunities.
  • Enhance organization reputation by accepting ownership for accomplishing new and different requests.
  • Explore opportunities to add value to job accomplishments.

Job Experience:

  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Listening, Phone Skills
  • Verbal Communication
  • Building Relationships
  • People Skills
  • Interpersonal Savvy
  • Problem Solving
  • Multi-tasking

Hourly Rate: 21-28

Oxford is an Equal Employment Opportunity Employer. All qualified applications will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Oxford will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. Oxford provides supplemental medical (we do not offer major medical), dental, vision, life, and disability benefit plans along with a 401(k) Retirement Savings Plan. Paid holidays based on eligibility and paid sick leave for applicable jurisdiction, as required. Oxford is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email oxfordbenefitsgroup@oxfordcorp.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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