Digital Transformation in Healthcare
For most organizations, digital transformation is about improving business processes to increase efficiencies. However, in healthcare, digital transformation is driven by the underlying foundation of improving the patient experience and providing better care. Like most industries, healthcare organizations were forced to re-evaluate their processes and procedures in the wake of the pandemic, but the healthcare industry was given a unique opportunity with telehealth. Accelerated adoption and increased access paved the way for future initiatives. Now, there are endless potential applications for new technologies in the healthcare industry that focus on continuously improving the patient experience and increasing access to healthcare. These innovations are not only improving the overall patient experience, they’re saving lives.
Emerging Technologies and Life-Saving Potential
Telehealth: Across the board, telehealth has become an essential technology for the success of healthcare organizations. According to Definitive Healthcare, “About 75 percent of U.S. hospitals are using telehealth and telemedicine systems ꟷ a 42 percent increase from 2019 usage.” The interest in convenient care options and the inherent benefits of using telehealth services ꟷ removing the barriers for those in remote areas or with limited mobility, among others ꟷ creates an environment where the quality of care is greatly improved and the patient is in control.
At-home monitoring: According to the AARP, 2.5 million baby boomers will turn 70 this year. This aging patient population comes with several chronic conditions which require ongoing medical care and further physician involvement. At-home monitoring allows for a proactive approach to disease management. With tools like in-home EKGs, Bluetooth-enabled scales, and smart medical alert systems, these patients have the opportunity to monitor their own health and are empowered to take their care into their own hands. Since this equipment is often connected to a monitoring system, patients can report back to their Primary Care Physicians (PCP), leading to fewer disruptions in continuity of care and fewer visits to the emergency room or urgent care. Physicians can respond in real time, allowing more rapid response to emergencies like falls, high blood pressure, or low glucose.
Patient portals: While patient portals are not new to the healthcare realm, the increased interactivity between a patient’s records and their points of contact are. For example, if a patient seeks care outside of their PCP, like a visit to urgent care, any charges to insurance (like prescriptions) are gathered and accessible to their PCP. During future visits with their PCP, there isn’t any confusion as to what care has already been provided. This, along with several other potential applications, is just one example of the new flexibility and agility of patient portals.
AI: As data is continually gathered with each patient interaction, the sheer volume of information is staggering. However, within that data lies life-saving opportunities. The possibility to identify risk factors and recommend preventative treatment is well within our grasp. Using AI to analyze large amounts of data and predict health care trends for communities are giving healthcare providers a head start.
The Road (and Road Blocks) to Digital Transformation
Although the benefits of implementing new technologies often outweigh the risks, healthcare organizations need to be cautious and thoughtful about where they place their investments.
Speed of technology: Healthcare providers must be mindful of the speed at which technology advances if they are to remain competitive. If they don’t react quickly enough, they may find the new system or software they have installed is already outdated. There needs to be a balance between the benefits of the new systems being implemented and the potential for advancement soon after. Healthcare providers are finding ways to weigh the benefits and drawbacks of each new patient care experience.
Security: According to Experian, medical records compromised during a data breach can sell on the black market for up to $1,000 depending on the completeness of the information provided. That’s more than social security numbers or credit and debit card information. Organizations must move to implement privacy and data-related provisions including:
- Privacy exceptions around “information blocking”
- Privacy and security transparency attestation criteria
- Appropriate means of disclosing patient data under the HIPAA Privacy Rule
- Privacy best practice recommendations for third-party app developers interfacing with HIPAA-covered Electronic Health Information (EHI)
Security must be at the heart of every digital transformation initiative.
How to Pave the Way
There are many factors to consider when embarking on a digital transformation initiative, whether that’s the continuous journey to update and maintain your new technology or obtaining buy-in from those within the organization. Thorough, strategic planning is a great place to start. Additionally, having the right expertise on your side is the most reliable way to ensure your chosen digital transformation project will be successful.
Years ago, the biggest transition for healthcare providers was from paper to digital records. Now, opportunities are limitless, and the rate of change in the technological landscape means the potential will only continue to grow. It is for the individual organization to determine what path to take based on strategic planning and a core focus on the needs of their patients.