To address the scope, we partnered with the client to further understand the goals and objectives of the program and determine the best resource plan to achieve them. We implemented the methodology and standards of our Health Information Management Coding and Auditing solution to deliver a program that focused on productivity, coding quality and coder education opportunities. Our project team consisted of the following:
- Engagement Manager and Engagement Coordinator
- Coding Manager
- Four full-time Inpatient Coders
- Three part-time Inpatient Coders to address surge needs
- Nine Outpatient Coders
Additionally, our team built a weekly communication schedule with the client to report progress, coding results, productivity, and quality to actively measure results against program goals and drive continuous improvement.