We worked closely with the client to gain a thorough initial understanding of their needs. Our team implemented an end-to-end solution to handle the entire life cycle of the project, including:
- Resource Allocation
- Performance Management
By holding weekly client meetings, our team was able to be a proactive partner in demand planning and improving process efficiencies. Using this model, we were also able to maintain and improve consultant performance. As an example of our oversight, one of our contractors was underperforming while on the program. After recognizing this inadequacy, our account leaders actively coached this contractor and implemented a performance improvement plan. The result was a five-time increase in productivity.