Transforming Oracle Cloud Training for a Successful Implementation

SITUATION

After implementing Oracle Fusion, our client engaged a training provider to develop and deliver end-user training. However, the engagement did not yield the desired results. The training provider relied heavily on static PPT presentations and simulations without establishing a structured, role-based training program. Accordingly, end users struggled with system adoption, leading to inefficiencies and a lack of confidence in using Oracle Cloud effectively. Our client needed a new partner that could resolve the training issues for implementation to be successful.

Notable training failures included:

• Generic approach
• Non-alignment with user roles and real-world business processes
• No hands-on experience for end users, leading to difficulty in navigating Oracle Billing and Revenue Management
• Multiple formats (e.g., Excel, PPT, Word) for training materials – no centralized, structured learning framework
• Absence of ongoing support, leaving employees without the necessary resources to troubleshoot and adapt post-go-live

SOLUTION

Recognizing these challenges, we deployed experienced Oracle Cloud trainers specializing in Oracle Billing and Revenue Management and training development. Our team took a comprehensive, hands-on approach to restructure and enhance the client’s training program by:

• Developing a structured, role-based training program tailored for different user groups to ensure relevance to daily responsibilities
• Creating interactive user guides and hands-on learning experiences to replace passive PPT sessions with real-world simulations, guided exercises, and process walkthroughs
• Delivering live training sessions and ongoing support through interactive workshops, Q&A sessions, and follow-up coaching to reinforce learning and address user concerns
• Establishing a centralized, easy-to-access knowledge repository where training materials are organized, ensuring consistency and reducing redundancies

RESULT

Through targeted, role-based training and hands-on learning, our team of three trainers helped transform the client’s fragmented and ineffective Oracle Cloud training approach to a more structured and impactful approach, resulting in a confident, well-trained workforce capable of maximizing Oracle Cloud’s capabilities to drive business success.

Notable achievements included:

• Successful completion of 170 work instructions
• Significantly improved Oracle Cloud adoption and overall system proficiency
• Smoother transition and reduced reliance on IT support
• Reduced errors and enhanced productivity
• Structured training model with organized materials to support ongoing learning and future system updates (i.e., repeatable and reusable training program), benefitting 250 company personnel both current and future

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