{"id":9057,"date":"2024-11-26T15:22:34","date_gmt":"2024-11-26T15:22:34","guid":{"rendered":"https:\/\/oxfordcorp.com\/ocm-and-end-user-training-part-i-best-practices-for-organizational-change-management\/"},"modified":"2024-11-26T23:20:45","modified_gmt":"2024-11-26T23:20:45","slug":"ocm-and-end-user-training-part-i-best-practices-for-organizational-change-management","status":"publish","type":"post","link":"https:\/\/www.oxfordcorp.com\/nl-d\/insights\/blog\/ocm-and-end-user-training-part-i-best-practices-for-organizational-change-management\/","title":{"rendered":"OCM and End-User Training Part I: Best Practices for Organizational Change Management"},"content":{"rendered":"<p><strong>Originally published on August 12, 2021<\/strong><\/p>\n<p>Effective organizational change management (OCM) is crucial for the successful implementation of new technologies, processes, and methodologies. OCM ensures that changes are smoothly and efficiently integrated within an organization, minimizing disruption and maximizing employee engagement. This guide, &#8220;OCM and End-User Training Part I: Best Practices for Organizational Change Management,&#8221; delves into the foundational principles of OCM, highlighting proven strategies to facilitate seamless transitions. By focusing on best practices, this part aims to equip leaders and change agents with the tools necessary to foster a culture of adaptability and resilience, ultimately driving organizational success.<\/p>\n<div style=\"text-align: center;\">\n<p><a style=\"display: inline-block; padding: 10px 20px; background-color: #ffd300; color: #000; font-weight: bold; text-decoration: none; border-radius: 4px; box-shadow: 0px 3px 5px rgba(0, 0, 0, 0.2); transition: background-color 0.3s ease;\" href=\"https:\/\/www.oxfordcorp.com\/contact\/?utm_source=Insights&amp;utm_medium=CTA_Click&amp;utm_campaign=CTA#i'm-looking-for-talent\">CONNECT WITH OXFORD \u2192<\/a><\/p>\n<\/div>\n<p><span><\/p>\n<h2><b><span data-contrast=\"none\">What is Organizational Change Management (OCM)?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:408}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">The primary focus of OCM is creating a management framework to effectively implement new business processes and changes within the organizational structure. However, making a positive impact is only possible when the attitude and behavior of individuals reflect that positivity. The resulting team culture can be effectively managed with a robust\u202f<\/span><a href=\"https:\/\/www.oxfordcorp.com\/insights\/case-study\/global-change-management-and-training\"><span data-contrast=\"none\">OCM strategy<\/span><\/a><span data-contrast=\"none\">, as it is the catalyst for performance improvement and organizational transformation.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">These elements can be difficult to influence, but they play a critical role in the success and adoption of change. OCM provides you with the processes, tools, and techniques you need to manage the people side of change.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Why Invest in OCM?<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:408}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">OCM is not a one-time event, but a continuous process that adapts to the changing needs and expectations of the organization and its people. By investing in OCM, you can create a competitive advantage and drive lasting transformation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Benefits of investing in OCM include:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335557856&quot;:16777215,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:408}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Increases probability of staying <\/span><a href=\"https:\/\/www.prosci.com\/blog\/the-correlation-between-change-management-and-project-success\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">on or ahead of project schedule by 5x<\/span><\/a><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><a href=\"https:\/\/www.prosci.com\/blog\/the-correlation-between-change-management-and-project-success\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">More likely to achieve project objectives by 7<\/span><span data-contrast=\"none\">x<\/span><\/a><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"none\">Best Practices to Execute an OCM Strategy<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:408}\">\u00a0<\/span><\/h2>\n<p>Successfully implementing an OCM strategy requires a comprehensive approach that incorporates best practices tailored to the unique needs of an organization. By focusing on clear communication, stakeholder engagement, and continuous evaluation, organizations can navigate the complexities of change with greater ease and effectiveness. Adopting best practices ensures a smooth transition and organizational goals aligned with desired outcomes, ultimately fostering a resilient and adaptive business environment.<\/p>\n<h3><b><span data-contrast=\"none\">Build an OCM Team with Specialized Skills<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">An effective OCM team will have communications, enablement, and expertise and will collaborate with subject matter experts within the organization. Keep in mind:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">You\u2019ll need strong leadership support to build this expertise and ensure that OCM is not overlooked or put on the back burner.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">It will be beneficial to define what success looks like and how team members will achieve it.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"none\">Research the Context of Your Change<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">It is critical to maintain an in-depth knowledge of your organization, including your team dynamics and any elements affected by your organizational change. Before you begin, ensure that you:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Identify the stakeholders who will be affected.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Assess the readiness for or resistance to change. This step will determine how you tailor your plan.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Analyze and address the risks the change might bring.<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"none\">Build out Your OCM Plan<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Leverage what you learned through your research and document a plan to help your organization adapt to a new way of working. Your change plan should:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">Identify what is changing, for whom, and when it will change.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Document how stakeholders should prepare for the change (i.e., complete training, communications with team members, etc.).<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Develop a communication plan tailored to your stakeholders\u2019 needs to ensure they are aware of and committed to the change.<\/span><\/li>\n<\/ul>\n<h3><b><span data-contrast=\"none\">Execute the Organizational Change<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">After building your OCM plan, it is now time to execute. Using a change management plan can mean the difference between a successful or failed project. When implementing significant changes, such as digital transformation, we recommended to follow industry recognized change management models like Prosci and Kotter\u2019s. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Continuous Improvement<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Over time, be sure to reinforce change. Collect and analyze feedback, diagnose gaps, manage resistance, implement corrective feedback, and celebrate successes.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Organizations Facing OCM Challenges: How Best to Approach Initiatives<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:408}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">There can be several challenges that come up during OCM implementation. Employees and end users specifically may react positively or negatively to a new ERP initiative. Here are a few possible OCM issues:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Fear of Change<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">You might not have open dissent when\u202f<\/span><a href=\"https:\/\/www.oxfordcorp.com\/insights\/case-study\/on-demand-pm-and-ocm-services\"><span data-contrast=\"none\">implementing an OCM strategy<\/span><\/a><span data-contrast=\"none\">. Instead, while defining new business processes and determining how operations in your organization will look in the future, there may be withholding of information. It is natural for individuals to want to \u201cprotect their turf\u201d and believe they are protecting their jobs.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">However, 98% of change-related critical success factors depend on people, so it\u2019s imperative to get employees on board.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4><strong>Solution\u00a0<\/strong><\/h4>\n<p><span data-contrast=\"none\">It is helpful to ask questions to determine the source of fear. For example, are employees worried about losing their jobs? Do they believe they will be less valuable to the company? Is it because this new system automates their processes?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Project Fatigue or Competing Team Priorities<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">New projects can often feel exciting and energizing. However, often, that initial drive to complete the project is unsustainable through to the finish line. When team members lose interest or focus, the results could be disastrous. Internal teams often compete for the same resources (e.g., time, money, or people), acting as a catalyst for resistance to change.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"none\">Solution<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">The team leader should develop a teaming mindset within the organization. Success should be painted as something shared and expansive. Leaders should go out of their way to sell the upside of collaborative work to their team.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In a recent study, <\/span><a href=\"https:\/\/www.prosci.com\/blog\/organizational-agility-strategic-imperative\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">76% of CEOs said their ability to adapt to change would be a key competitive advantage<\/span><\/a><span data-contrast=\"none\">. Encouraging team members is critical to accomplish the necessary work to implement the required changes strategically.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">Lack of Integrated Change Management<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"none\">Unfortunately, in many instances, OCM is added after the project has experienced obstacles. As a result, your project may not be successful because you have waited too long.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4><b><span data-contrast=\"none\">Solution<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:264}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"none\">Project management and OCM activities are most effective when integrated early. Once united, solutions will be designed, developed, and delivered effectively from a technical perspective and embraced, adopted, and used effectively on the people side.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">There should be a balance between project management and OCM. Then, depending on the size and complexity of the project, determine:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">How much project management is needed?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">How much change management is needed?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559739&quot;:0,&quot;335559740&quot;:390}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Remember, organizations rarely change, but the people within them do. \u202fTherefore, when building an OCM strategy, it is essential to remember to address possible resistance. This can be done by creating a safe place to share and making sure that your employees feel secure with the changes happening to them and around them.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">If you want to learn more about ERP and end-user training, read Part II. <\/span><a href=\"https:\/\/www.oxfordcorp.com\/ocm-and-end-user-training-part-ii-your-guide-to-end-user-training-and-its-importance\/\"><span data-contrast=\"none\">Click here for Part II<\/span><\/a><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p>Partner with Oxford for your OCM needs. We can provide you with a comprehensive suite of services tailored to support your company&#8217;s specific requirements. Our expert team is dedicated to helping you navigate the complexities of change, ensuring smooth transitions and the successful implementation of your strategic initiatives. With Oxford by your side, you can be confident in achieving sustainable growth and excellence.<\/p>\n<p><span><\/p>\n<div style=\"text-align: center;\">\n<p><a style=\"display: inline-block; padding: 10px 20px; background-color: #ffd300; color: #000; font-weight: bold; text-decoration: none; border-radius: 4px; box-shadow: 0px 3px 5px rgba(0, 0, 0, 0.2); transition: background-color 0.3s ease;\" href=\"https:\/\/www.oxfordcorp.com\/contact\/?utm_source=Insights&amp;utm_medium=CTA_Click&amp;utm_campaign=CTA#i'm-looking-for-talent\">CONNECT WITH OXFORD \u2192<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn about the foundational principles of organizational change management (OCM). This guide provides best practices for smooth transitions and maximizing employee engagement.<\/p>\n","protected":false},"author":22,"featured_media":21966,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[183],"tags":[251],"category-tag":[],"class_list":["post-9057","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-technology-communications"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.1 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OCM and End-User Training Part I: Best Practices for Organizational Change Management - Oxford Global Resources<\/title>\n<meta name=\"description\" content=\"Learn about the foundational principles of organizational change management (OCM). 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