We have high confidence in the QA of Oxford because they communicate with us. They do quality audits, and they regularly present their findings to us. Oxford is very engaged, and we can tell that quality is one of their principles.

They make me feel as though I am their only customer, and that is important to me. I can call anyone, from the executives on down, and Oxford people tend to my needs right away. They are very fabulous to work with. They provide great services. They are quick to resolve issues and make sure I am satisfied. Oxford does a great job at following up. Overall, I am very satisfied.

Their consultants are certified uniquely in different applications, and they work for us in that capacity. They work not only in nursing and physician engagement on the clinical side but also in finance and revenue. The quality of the consultants is extremely high. They are well seasoned in the systems we use. They can come to a project or application team and start on day one.

We have been very pleased with the individuals we have worked with, and we have extended their projects several times. The executives have been very communicative, and they have been easy to partner with. Our account representative is very knowledgeable of the industry. I feel comfortable receiving strategic expertise from our representative.

Their resources are presented as individual consultants with their own knowledge sets. Some of them come with tools, and some of them come with their intellects. The consultants are all different, and they all have different specialties that they bring to the table.

The Oxford team has fabulous people to work with who provide excellent customer service. Oxford really does vet their coders, and that is important to me. Oxford really gets to know my needs and doesn’t just send me resume after resume. They ask the right questions so that they can fill our needs the first time.

We use Oxford for go-live support mostly in our clinics, but they also helped us bring a hospital up. They brought a supervisor on-site to manage things. When we need 40 people right away for two weeks, Oxford can come up with those people and has the necessary bench strength.

Oxford has quality services and coders. The firm is on top of things. They make sure that their coders do quality work and communicate effectively. When we ask for a coder, Oxford quickly provides one. Their quality is outstanding. They do audits all of the time.