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Customer Service Associate

Job ID: 215434

Location: Beachwood, Ohio , US, 44122

Summary:

Maintains customer relationship by responding to inquiries; documenting actions.

Project Details:

  • Prepare for customer inquiries by studying products, services, and customer service processes.
  • Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Record customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
  • Update job knowledge by participating in educational opportunities.
  • Accomplish customer service and organization mission by completing related results as needed.

Job Experience:

  • Product Knowledge
  • Informing Others
  • Data Entry Skills
  • Organization
  • Analyzing Information
  • Verbal Communication
  • Reporting Skills
  • Managing Processes
  • Customer Focus
  • General Consulting Skills
  • Multi-tasking

Hourly Rate: 27.625-35.75

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