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Technical Support Specialist

Job ID: 215472

Location: Homestead, Pennsylvania , US, 15120

Summary:

Maximizes computer system capabilities by studying technical applications; making recommendations.

Project Details:

  • Evaluate system potential by testing compatibility of new programs with existing programs.
  • Evaluate expansions or enhancements by studying work load and capacity of computer system.
  • Achieve computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Confirm program objectives and specifications by testing new programs; comparing programs with established standards; making modifications.
  • Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.
  • Evaluate vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs.
  • Place software into production by loading software into computer; entering necessary commands.
  • Place hardware into production by establishing connections; entering necessary commands.
  • Maximize use of hardware and software by training users; interpreting instructions; answering questions.
  • Maintain system capability by testing computer components.
  • Prepare reference for users by writing operating instructions.
  • Maintain historical records by documenting hardware and software changes and revisions.
  • Maintain client confidence and protects operations by keeping information confidential.
  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contribute to team effort by accomplishing related results as needed.

Job Experience:

  • Problem Solving
  • Presenting Technical Information
  • Process Improvement
  • Software Maintenance
  • Software Testing
  • Network Design and Implementation
  • Load Balancing and Scalability
  • Vendor Relationships
  • Software Performance Tuning
  • Network Performance Tuning
  • Database Performance Tuning

Hourly Rate: 21.25-27.5

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