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Entry Level Technical Support Representative

Location: Cleveland, Ohio , US, 44115


Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining workstation and LAN performance.

Project Details:

  • Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
  • Improve client references by writing and maintaining documentation.
  • Participate in development of client training programs by identifying learning issues; recommend instructional language.
  • Accommodate client disabilities by recommending devices and techniques.
  • Avoid legal challenges by monitoring compliance with service agreements.
  • Improve system performance by identifying problems; recommend changes.
  • Update job knowledge by participating in educational opportunities; maintain personal networks.
  • Accomplish information systems and organization mission by completing related results as needed.

Job Experience:

    *A self-starter with the ability to quickly learn and effectively communicate technical concepts to our customers.

    • Must have a love for customer service and helping others.
    • Basic working knowledge of the latest versions of Windows.
    • Excellent speaking and writing skills.
    • Must be able to troubleshoot and quickly diagnose issues.
    • Strong people skills with a professional, energetic, and patient phone manner.
    • Ability to work independently and under pressure to meet deadlines.

    Hourly Rate: 23.375-30.25

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