{"id":36217,"date":"2025-02-28T15:25:45","date_gmt":"2025-02-28T15:25:45","guid":{"rendered":"https:\/\/www.oxfordcorp.com\/?p=36217"},"modified":"2025-02-28T15:25:45","modified_gmt":"2025-02-28T15:25:45","slug":"award-winning-functional-service-provider-for-global-biopharma-company","status":"publish","type":"post","link":"https:\/\/www.oxfordcorp.com\/en\/insights\/case-study\/award-winning-functional-service-provider-for-global-biopharma-company\/","title":{"rendered":"Award-Winning Functional Service Provider for Global Biopharma Company"},"content":{"rendered":"
INDUSTRY<\/strong>
\nLife Sciences<\/p>\n

SERVICES<\/strong>
\nFunctional Service Provider (FSP)
\nLine Management
\nWorkforce Management<\/p>\n

SKILLS<\/strong>
\nClinical Research Associates (CRA)
\nClinical Trial Assistants (CTA)
\nLine Management (LM)<\/p>\n<\/div>\n

The Challenge<\/strong>
\nOur client was struggling with fluctuating project sizes, business re-orientation, and lack of internal bandwidth to recruit, train, and retain qualified resources for their clinical department. They were seeking a partner to implement a Functional Service Provider (FSP) model that would allow them to maintain functional control on all clinical trial operations while lowering costs, securing program flexibility, and improving retention of resources. We were chosen as an FSP to provide clinical research associates (CRA) and clinical trial assistants (CTA), along with onboarding, training, line management (LM), and IT services for those consultants.<\/p>\n

The Solution<\/strong>
\nOur team partnered closely with the client to obtain a thorough understanding of the quality, oversight, and alignment required by the right team of resources. We leveraged our scientific-focused delivery team to identify the best-fit consultants with preferred qualifications defined by our client. In total, we provided nearly 30 consultants through our FSP program, including CRAs and CTAs, along with program management resources like an FSP trainer, CRA line manager, CTA line manager, and a dedicated client solutions manager to oversee the program. Benefits of our solution included:<\/p>\n