{"id":14347,"date":"2020-02-05T19:35:28","date_gmt":"2020-02-05T19:35:28","guid":{"rendered":"https:\/\/oxfordcorp.com\/?p=14347"},"modified":"2023-10-13T11:08:05","modified_gmt":"2023-10-13T11:08:05","slug":"large-scale-seasonal-workforce-management","status":"publish","type":"post","link":"https:\/\/www.oxfordcorp.com\/en\/insights\/case-study\/large-scale-seasonal-workforce-management\/","title":{"rendered":"Large Scale Seasonal Workforce Management"},"content":{"rendered":"

During each holiday season, our client\u2019s audio visual and appliance delivery, configuration and installation demand surges. They\u00a0a flexible solution to provide a scalable on demand workforce to flex with their needs. Discover how Oxford tailored a solution to fit.<\/em><\/p>\n

INDUSTRY<\/strong>
\nConsumer Electronics<\/p>\n

SERVICES<\/strong>
\nWorkforce Management
\nProgram Management
\nContinuous Improvement
\nKPI Reporting<\/p>\n

SKILLS<\/strong>
\nAudio Visual Install
\nDrivers
\nDelivery
\nProgram Management
\nProject Coordination
\nSharePoint<\/p>\n

The Challenge<\/strong>
\nDuring each holiday season, our client\u2019s audio visual and appliance delivery, configuration and installation demand surges throughout the United States. The client required a flexible solution to provide a scalable on demand workforce to flex with their needs with a cost effective solution that allowed for greater program control and addressed the workforce demand for more than 80% of the their national retail sites.<\/p>\n

The Solution<\/strong>
\nWe provided a world class workforce management solution, including demand planning, resource management, recruiting, onboarding and training, performance management, and retention processes. Initially, our team assessed the challenges and built a Demand Forecast based on demand assumptions, historic volumes, and sales estimates for each site. We then built a \u201cproof of concept pilot program\u201d and tested across three different markets that became the basis for launching the full program. Key elements of our solution included:<\/p>\n