Professional Services for Global OCM and Training Deployment  

SITUATION

A global life sciences and healthcare company, was looking for an OCM and training partner to support one of their largest SAP S/4HANA implementations spanning Europe, the U.S., LATAM, and APAC. The program impacted over 100,000 end-users across 200+ legal entities, to drive enterprise-wide transformation globally. Our client needed a specialized partner with experience delivering successful global OCM and training solutions for large multinational entities.

SOLUTION

Oxford was selected as the partner to ensure user adoption and change readiness for our clients’ global SAP S/4HANA deployment. We presented a structured Organizational Change Management (OCM), training, and communication approach that aligned with the company’s internal blueprints and frameworks. We leveraged our more than 40 years of specialized industry and technical expertise and international reach to deploy a global team of expert OCM and training resources to support our client through their SAP S/4HAHA implementation journey from early deployment through hypercare in support of more than 100,000 end-users across Europe, the U.S., LATAM, and APAC.

RESULT

Leveraging our network of PROSCI-certified consultants, we provided key roles including OCM Wave Leads, Communication and Training Leads, and Coordinators ensuring smooth execution across deployment waves. Our agile resourcing model enabled scalable support tailored to wave size, scope, and regional needs. To meet the multilingual and multicultural demands of the global SAP S/4 HANA rollout, we provided 26 specialized consultants communicating in English, French, German, Spanish, Hungarian, Mandarin and Malaysian. This linguistic and cultural coverage was critical in enabling effective stakeholder engagement, training, and change adoption at the regional level, and maintaining alignment with the overarching global template as co-developed by Oxford consultants.

Beyond the resource provision, we delivered end-to-end professional services through an assigned Engagement Manager and OCM Practice lead. This leadership team worked closely with the client to develop a bespoke pre-onboarding program. Throughout the engagement, Oxford’s Engagement Manager and OCM Practice Lead provided ongoing oversight of deliverables, deadlines, and consultant support needs in close collaboration with the company’s leadership team. Oxford’s Practice Lead offered strategic coaching and subject matter guidance, ensuring continuous alignment with best practices in change management and training delivery across the organization’s transformation journey.