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Oxford's promise is to deliver The Right Talent. Right Now.® It's more than just our tagline. It is what our consultants tell us we do better than anyone else, day in and day out.
To make sure we are keeping this promise, we survey every consultant at the beginning of their Oxford assignment to gauge their satisfaction.
Our results are consistent and impressive, both in their own right, and when compared with industry averages.
Based on over 200 survey responses over the past year, here's how our consultants rate us on key service measures. (Ratings are based on a five point scale where 1 = Poor, 2 = Fair, 3 = Good, 4 = Very Good, 5 = Excellent):
| Response Time: |
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| Quality of Opportunities: |
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| Overall Satisfaction: |
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Current research* in the field of loyalty has identified customers' "likelihood to recommend" a company as the most important loyalty measure, and the "net promoter" score is an indicator of overall loyalty to the company. Here's how Oxford stacks up: (Ratings are based on a five point scale where 1 = Definitely Not, 2 = Probably Not, 3 = Not Sure, 4 = Probably, 5 = Definitely):
| Likelihood to Recommend Oxford: |
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Oxford's "Net Promoter" score: 40%
Industry Average: 4% |
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"The Staffing Industry Analysts' 2006 Staffing Buyers Survey" reported a net promoter score for staffing industry firms of just 4%.
So, if you are a consultant looking for a firm to work with, look to Oxford.
*The net promoter score was developed by Frederik Reichheld of the Boston Consulting Group, and it is calculated by subtracting the percentage of detractors (ratings of 1 through 3 on a 5 point scale) from the percentage of promoters (rating of 5).
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